RETURN POLICY (CUSTOMER DISSATISFACTION)

Customers may return purchased goods within 1 - 2 days and receive a full refund providing the packaging has not been opened or otherwise damaged.

If the item has been used the customer may return the item for a small fee.

 

 

RETURN POLICY (MANUFACTURING FAULT)

If the item purchased has a manufacturing fault and is returned within 10 days of purchase the customer will receive a brand new sealed replacement item or a full refund.

If the item purchased has a manufacturing fault and is returned between 10 and 15 days of purchase the customer may receive a brand new sealed replacement item. Otherwise the item will be repaired.

If the item purchased has a manufacturing fault and is returned after 15 days of purchase the item will be repaired under warranty.

 

REPAIR, REPLACE, REFUND

For an understanding of your rights please follow the link below:

www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

DJI AFTER-SALES SERVICE POLICY

Elk Fish Robotics offers the manufacturer's warranty which can be found at www.dji.com/service.

EEHobbies (support@eehobbies.com.au) is the only authorised Australian repairer and may be contacted directly for warranty repairs.

In the event of an issue customers should contact Elk Fish Robotics immediately as advice from forums may be misleading and if carried out often voids warranties.

For warranty claims Elk Fish Robotics will cover shipping costs once an RMA number has been issued and repairs are approved by DJI.

 

PAID REPAIRS

Elk Fish Robotics is authorised to conduct paid repairs not covered by warranties and offers fast efficient turnaround. In the event of operator error it is recommended that you contact us for a fast over the phone quote.